Performance Management and Accountability


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Length of Course

3 hours

Delivery Method



$425 CAD


This masterclass tracks the way in which performance management has evolved, according to the “theory of change”, to now include a focus on outcomes and impacts, as well as a more traditional focus on outputs. The course also recognizes the way in which inputs, processes and outputs have evolved to become more driven by data and technology. Participants will acquire knowledge and skillsets in policy accountability frameworks and learn how to develop, manage and monitor results-based performance of an organization.


Ann Fitz-GeraldAnn Fitz-Gerald became the Director of the Balsillie School of International Affairs in August 2019. She has degrees in both commerce and political science from Queen’s University, and was the first civilian female to graduate from the Royal Military College of Canada.

Before completing a PhD in the UK, she worked at the Pearson Peacekeeping Centre, NATO headquarters, and the North Atlantic Assembly. She has worked in academic roles at King’s College, London University and Cranfield University, where, before her move back to Canada, she served as Director, Defence and Security Leadership at Cranfield’s Defence Academy of the United Kingdom campus. Ann is a Senior Research Fellow at the Royal United Services Institute, a Senior Fellow at the Institute for Peace and Diplomacy, a Fellow at McLaughlin College, York University and has served/still serves on a number of non-executive boards and in advisory roles for the British Government, the United Nations and the African Union.

Ann is widely published on issues concerning the governance of national security and has helped facilitate national security policies and strategies in a number of conflict-affected countries including Afghanistan, Ethiopia, Sudan, Ukraine, Sierra Leone, Nepal, Serbia, Nigeria and others.

She has also supported internationally-sponsored peace talks, including the Sudan-South Sudan peace talks led by former South African President Thabo Mbeki - efforts for which the Government of Canada awarded Ann with the Queen’s Diamond Jubilee Medal.


The masterclass format is a concise summary of 4-5 sessions delivered over a 3-hour period. Upon completion of the masterclass learning objectives, participants will receive a BEI certificate.

Proposed Agenda


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